PRODUCTS SOLD BY H.I.S.

All products sold by H.I.S. have been provided by reputable airlines and/or suppliers and are subject to their conditions and changes without notice. Airline tickets and passports must reflect identical names as some airlines will deny travel if there are any differences. Please contact your consultant to arrange document pick up or delivery within these times or at least 7 days before departure.

TRAVEL INSURANCE

Travel Insurance is strongly recommended by the Australian Department of Foreign Affairs and Trade for any travel. Our consultants can issue you with a travel insurance policy to suit your needs before departure that can protect your interests. All insurance claims should be directed to the insurance company.

PASSPORTS & VISAS

Passports must be valid for at least six months from the date of arrival to destination country and we recommend that you have at least two blank pages. It is the travellers sole responsibility that passports, visas or re-entry permits meet immigration and foreign government authority requirements. Any penalties imposed by the mentioned third parties for not meeting their requirements is the sole responsibility of the traveller. Should you need information regarding visas or other travel documentation, our consultants have access to an external visa advice provider. Our consultants can obtain this information on your behalf, however H.I.S. can not guarantee any such information, nor accept any liability which may occur as a result. Our consultants can obtain visas at your request for the applicable fee.

LIABILITY & TRAVEL ADVICE

H.I.S. will always do it's best to provide the best service and most up to date information. The company and its employees will not accept liability for any loss or damage caused by any act, omission or default, whether negligence or otherwise of carriers, suppliers or any other third party or that caused by (but not limited to) act of God, war, hijacking, terrorism or any other event which is beyond our control. For the latest information regarding travel advice, please visit the following websites: www.dfat.gov.au or www.pubanzen.mofa.go.jp/.

PRICES - TAXES - OTHER AIRLINE OR GOVENRNENT CHARGES

Prices, including taxes and airline or government charges are correct as at the time of quoting, are subject to availability and can change or be withdrawn without notice.

PAYMENT

We accept cash, credit card, direct deposit, travellers cheques and company cheques. Personal cheques are not accepted. Credit & Debit card charges apply. When credit/debit card payment is made direct to suppliers, not to H.I.S., your remedy in relation to any act, loss or damage is against that supplier, not against H.I.S. Direct deposits from overseas will incur an additional bank fee of AU$6.00.

PRIVACY POLICY

Your personal details will only be used for booking purposes and the H.I.S. Client File Database. Your personal details will not be passed on to any third party without your prior written authority, except where H.I.S. is required by law to do so. Our full Privacy Policy can be viewed at privacy policy page .

SERVICE FEES

Fees are recommended minimum fees, and additional fees may by changed with regard to consultations expertise and declinational experience.

	Booking	Amendment	Cancellation
Domestic Arrangement
Flights	A$10 per sector / per person	A$10 per sector / per person	Non refundable after final payment
Package tours	A$30 per person	A$30 per person	Non refundable after final payment
Internet bookings(Rail, Coach)	A$10 per sector / per person	A$10 per sector / per person	Non refundable after final payment
(Hotel, Rent a car)	A$10 per booking	A$10 per booking	Non refundable after final payment
Frequent Flyer Redemptions	A$100 per person	A$50 per person	Non refundable after final payment
Other Domesitc Product	N/A	N/A	Non refundable after final payment
International Arrangement
Flights departing Australia	N/A	A$50 per person	A$100 per person
Trans-Tasman / South Pacific flights	A$30 per sector / per person	A$50 per sector / per person	A$100 per sector / per person
Flights departing countries other than Australia	A$30 per sector / per person	A$50 per person	A$100 per person
Low Cost Carrier bookings(inc. Jetstar)	A$30 per sector / per person	A$50 per person	A$100 per person
Internet bookings(Rail, Coach)	A$30 per sector / per person	A$50 per person	A$100 per person
(Hotel, Rent a car)	A$30 per booking	$50 per booking	A$100 per person
Japan Air Pass booking only	A$30 per person	A$50 per person	A$100 per person
JR pass	N/A	N/A	A$100 per person
Frequent Flyer Redemptions	A$100 per person	A$100 per person	N/A
Itinerary Planning (inc. Round the World)	A$100 per person	N/A	N/A
Others
Deposit (non-refundable)	A$100 per person	N/A	N/A
Flights reconfirmation / revalidation	A$30 per booking	N/A	N/A
Flight ticket requiring revalidtation	A$50 per person	N/A	N/A
Special Arrangement booking fee	A$50 per booking (up to 4 pax)	N/A	N/A
Electronic Travel Visa Processing (ETAS)	A$30 per person	N/A	N/A
Manual travel visa processing	A$50 per person	N/A	N/A
Couries fees within Australia	Postage / courier fee + A$10	N/A	N/A
Courier fees to Japan	Postage / courier fee + A$10	N/A	N/A
Credit card surcharges	1%-3.5%	N/A	N/A

- Including GST applicable per person.
- All service fees are per person, per ticket or items unless otherwise stated.
- These service fees are in addition to any cost recoveries retained and or charged by airlines, travel wholesalers or other suppliers and are subject to change without notice.