H.I.S. respects your privacy and we are committed to protecting confidentiality and personal information. The following is our privacy policy, which we all the time devote ourselves to comply with the National Privacy Principles in the Privacy Amendment (Private Sector) Act 2000.

1. We collect your personal information

We will collect your personal information to facilitate your travel arrangements and bookings and to provide you with travel services and products to you. Your personal information includes name, mailing address, telephone number, email address, credit card number and its expiry date (if paid by credit card), passport details, dietary requirements and health issues (if any), which information is relevant to your travel arrangements. We will collect your personal information by telephone, correspondence, facsimile, email and online communication.

If you do not provide information that we request, we may not be able to provide travel arrangements and bookings suitable to you.

We must not collect sensitive information about you unless you have consented or there is an exceptional circumstance under relevant law. We will assume that you have consented to our collection of all information that you provided to us under this Privacy Policy. As such, please clearly advise us any objection before you provide to us sensitive information (e.g. racial or ethnic origin, political opinion, religious beliefs, criminal record, health information etc.).

2. We use and disclose your personal information

We will use personal information about you not only for your travel arrangements and bookings but also for improving our service to you. We will seek your consent before sending our own direct marketing material or will give you a chance to opt-out when we send such material and make sure you know how you can contact us.

Generally, we do not disclose your personal information to any third party, except law requires us to do so or we reasonably believe it is necessary to prevent a threat to life or health of any party. Nevertheless, as we act as agent for many other travel service providers (such as airlines, hotels, one day tour providers and the like), we are required to disclose necessary information about you to such providers and to our related entities for your travel arrangements and bookings.

To facilitate your travel arrangements and bookings, we may need to transfer some of your personal information to one of our international related entities and overseas travel service providers. We will use our reasonable endeavours to ensure that the recipient jurisdiction has in place a similar regime that recognises your right to privacy.

3. Security of your personal information

We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and we will take reasonable steps to do so.

4. Access and correction of your personal information

You can request access to or request correction of your personal information that we hold. If we are unable to provide you with access or we deny your request for correction, we will explain you about reasons for denial of access or for refusal to correct personal information.

5. Changes to our privacy policy

From time to time, it may become necessary for us to review or amend this privacy policy. An up-to-date coy of this policy will be posted on this website.

6. Linked sites

Our website may contain links to other sites. We are not responsible for privacy policies or contents of their sites. Please carefully read privacy policy and other terms of any linked site.

7. How to contact us

If you wish to access to your personal information or you have any concern or inquiry about your privacy, please feel free to contact your nearest H.I.S. office.

8. Information on privacy

For further information on privacy issues, you may visit the website of the Federal Privacy Commissioner: www.privacy.gov.au.