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Displaying 113 - 120 of 169

Great customer service in Japan!

Fri, 12 Sep 2014

In May this year, my wife and I travelled to Japan. It was a short trip primarily to take in the sights of this extraordinary country, indulge in the culinary experiences and experience the great customer service which is raved about worldwide. In the excitement of booking this holiday and two weeks to go, we realised that we had forgotten to order our JR Rail Passes (which include use on the Skinkansen (bullet trains) which connect the major cities in Japan) and pre-book any tours.

'It was a wonderful journey!'

Tue, 26 Aug 2014

Hi Noreen, Iíve just got back from my Japan holidays. I would like to thank you for your help with booking. It was a wonderful journey. The itinerary is well structured, all sightseeing places were great, all transfers were timely and we had best places on bus and trains. Thank you very much !

'Tour went smoothly and very professional'

Mon, 14 Apr 2014

Hi Noreen I just wanted to thank you for organising our Japan trip. We arrived back today, everything went smoothly and was very professional. We enjoyed our trip and was lucky to see the beautiful cherry blossoms I will not hesitate at recommending you to friends wishing to travel to japan. Thanks again I have attached one of my many beautiful photos. Thanks CM

Japan Trip Awesome!

Mon, 7 Apr 2014

Hi Bianca, I hope youíre well. Our trip to Japan was awesome! Hakuba was amazing! The snow was epic. I preferred the Hotel Century over Hotel Gondola (Hotel Gondola had very very small rooms). The Hotel Century had much more room and the service was perfect! Hotel Century - very friendly and helpful, clean and easy to access. Close to everything in town. (except for the 7Eleven that we could not find.) It was a lovely village to stay at. The Best Western in Tokyo was small but it was fine for the length of stay we had. Best Western very helpful and friendly, assisted us with over and above requests, very appreciative of assistance. Close to public transport and main shopping areas. We were very grateful for their help with our snowboards as they stored them until they were picked up (we had them sent back to Australia separately). There was an initial issue with a smoking room that was booked - that was a bit difficult. They didnít want to change us to a non-smoking room however after telling them I never booked a smoking room they ended up changing it. You might want to check this as they might be booking smoking rooms your clients which have not requested it. Also with the JR rail pass Ė itís a great idea however you canít really use it around Tokyo metro system. Tokyo Disneyland was amazing although next time we will buy pre-paid tickets as the line-up was massive even on a quiet day! Overall, it was a great trip and we will be definitely be going back! FS

Best trip in many years!

Mon, 7 Apr 2014

Hello Bianca, Thank you very much for all the assistance with the Ski package for Niseko. It was the best trip I had for many years! I have posted my trip on facebook and I have had a lot of feedbacks. I may have a few couples who would also like to go in late February / early March 2015. Do you have package for couples during these periods. JT

Thanks for organizing my holiday in Niseko

Mon, 10 Mar 2014

Thanks for organizing my holiday in Niseko, I had a great time, no problems and now I'm back to life in the fast lane. I'll be sure to contact you next time I plan a holiday in Japan. Domo arigatou gozaimasu!

The holiday was superb.

Mon, 10 Mar 2014

The New Furano Prince Hotel was good, airport transfers spot on. We had a double king size bed and no smoking room as requested and lift passes were as ordered. The rail pass was great and we were able to visit the Sapporo Snow festival and go to Abashiri and go on the icebreaker. The staff in the resort were exceptionally polite and helpful and there were just enough English speaking people to communicate effectively but still within a very Japanese culture. Skiing was spot on for us, good powder, no crowds and great onsen at end of day. Your organisation and planning was perfect and we are very impressed. When the "special deals" come out for next ski season I would appreciate you letting me know as we will book through you. Kind regards and thanks so much for organizing such a perfect trip.

The Green Leaf is a very nice resort

Mon, 10 Mar 2014

My trip to Niseko was excellent thanks very much, Tim and i both enjoyed the trip. The Green Leaf is a very nice resort. I don't have anything negative to report at all, the staff are very friendly and helpful and many of them speak pretty good English which is very helpful. I would be happy to stay at the Green leaf again. The only down side to the resort which wasn't really a problem was the distance from the main village of Hirafu where all the bars and restaurants are. Having to catch the bus every night was a small inconvenience. Next visit I will stay in the main village of Hirafu where all the action is. Please keep me on your mailing list for all of your special offers I will definitely be going back in the future.

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